Eligibility for Returns: Returns are accepted within 14 days of delivery, provided the item is in its original condition, unused, and with all original packaging and tags intact. Any item that shows signs of use or damage may be refused for a return.

Exclusions: Custom orders, special-order items, and clearance or sale items are non-returnable. This includes furniture that has been made-to-order or modified to meet specific customer preferences.

Return Process: To initiate a return, please contact our customer service team at [email/phone number] within 48 hours of receiving your item. We will provide instructions on how to return the product. Return shipping costs are the responsibility of the customer unless the product arrives damaged or defective. We recommend using a trackable shipping service for returns to ensure the safe arrival of the product.

Damaged or Defective Products: If your item arrives damaged, please document the damage and contact us within 48 hours of delivery. We will arrange for a replacement or offer a full refund at no additional cost. For defective items, the warranty may cover repairs or replacements depending on the nature of the defect.

Refunds: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed within 7-10 business days. Refunds are issued in the original form of payment, excluding any shipping or handling fees.